Tutorials

The following tutorials will walk you through how to perform specific tasks in the FSU Service Center. If you wish to request a tutorial that is not listed, please contact us.

Agent Video Tutorials

Add a Case
Add and email a note
Assign an Agent to a case
Reassign a Case
Run Statistical Queries
Search for Cases
Solve a Case
View Unassigned Cases

Agent PDF Tutorials

Add a Case
Add and email a Note
Add and email a Solution
Assign an Agent to a Case
Reassign a Case
Run Statistical Queries
Search for Cases
Solve a Case
View Unassigned cases